Refund policy
The full terms of the 60-day money-back window operated by Callowfield Supply Group, LLC for Glucotide orders placed on glucotidez.com.
1. Scope
This policy applies to orders placed through glucotidez.com and shipped by Callowfield Supply Group, LLC to an address in the United States. It does not apply to Glucotide bottles bought from a marketplace listing, a third-party reseller or any other website, because those orders are held on another company's records and refunded under another company's terms.
2. The window
A refund may be requested up to 60 days after the carrier records delivery of the parcel. The delivery scan on the tracking record establishes the start date. The manufacturer asks that the product be used for at least 30 days before a refund request is made.
3. What is refunded
The product cost of every bottle on the order, whether opened or unopened, on any pack size. A refund is issued to the payment method used for the original order. No restocking fee is applied and no part of the product cost is withheld.
4. What is not refunded
The shipping charge applied at checkout on the two-bottle pack, where the carrier has already been paid. Return postage, which is the customer's responsibility. Digital guides bundled with the three and six bottle packs, which cannot be returned once downloaded.
5. Process
Email [email protected] with the order reference. The desk replies within one business day with a return reference and the return address. Write the reference on the parcel and send the bottles back. The refund is issued once the return is scanned as received, and the card network then takes three to eight business days to post it.
6. Damaged, lost and incorrect parcels
A damaged parcel photographed and reported on the day of delivery is replaced without a return. A parcel with no carrier scan for seven business days is treated as lost and replaced at our cost. An incorrect item is collected at our cost. None of these events consume the 60-day refund window.
7. Repeat requests
The window is offered once per household in good faith. Repeated purchase and refund cycles on the same address may be declined, and the desk will say so plainly rather than delaying a decision.
8. Contact
Callowfield Supply Group, LLC, 1140 North Main Street, Suite 4, Oshkosh, WI 54901. Phone +1 (920) 517-6248, Monday to Friday, 8:30am to 5:00pm Central. Questions about how the window works in practice are answered on the guarantee page.