Contact the order desk
One team handles orders, refunds and lot questions for Glucotide. No ticket maze, no chatbot standing between you and an answer.
Reach us
- Phone: +1 (920) 517-6248
- Orders and refunds: [email protected]
- Everything else: [email protected]
- Post: Callowfield Supply Group, LLC, 1140 North Main Street, Suite 4, Oshkosh, WI 54901
- Hours: Monday to Friday, 8:30am to 5:00pm Central
What to include
- Your order reference from the confirmation email
- The name the order was placed under
- For a lot question, a photo of the code on the bottle
- For a delivery question, the tracking number
- One line about what you want to happen
Response times
Email is answered inside one business day and usually the same morning. Phone calls are answered live during desk hours, and voicemail left outside those hours is returned the next business day. Refund requests inside the window are approved by the desk directly, not escalated to anyone else.
What the desk can do
Look up an order, change a shipping address before dispatch, trace a parcel, issue a return reference, process a refund, check a lot code against the run record, and answer a label question with the manufacturer record open. What the desk cannot do is give medical advice. If your question is whether Glucotide is safe with your prescription, the honest answer from us is always the same: ask the pharmacist who dispenses it.
Card details
The desk never asks for card numbers by email or phone. Payment happens at checkout and nowhere else. Anyone contacting you and asking for card details in the name of this portal is not us, and the desk would like to hear about it.