The 60-day money-back window
What the guarantee covers, what it asks of you, how long the money takes, and the two situations where it does not apply.
The rule in one paragraph
You have 60 days from the day your parcel is delivered to ask for your money back on the product. The manufacturer asks that you use Glucotide for at least 30 days before making that request, which leaves a month of margin to decide. Both parts matter: 30 days of use is the condition, 60 days from delivery is the deadline.
What is refunded
- The full product cost of every bottle on the order, opened or unopened
- Any pack size, including the six-bottle run at $294
- Orders where the capsules did not suit you, as well as orders where nothing happened
What is not refunded
- The shipping charge on the two-bottle pack, because the carrier has already been paid
- Return postage, which is the customer's cost
- The digital guides bundled with the larger packs, since a downloaded file cannot be returned
The steps
- Email [email protected] with your order reference and one line about what happened.
- The desk replies inside one business day with a return reference and the return address.
- Send back the bottles, used and unused, with the reference written on the parcel.
- The refund is issued to the original card once the parcel is scanned as received.
How long the money takes
The desk issues the refund the day the return is scanned. Card networks then take three to eight business days to show it, which is outside anybody's control here. If it has been ten business days and nothing has appeared, call +1 (920) 517-6248 and the desk will send the processor reference.
Two situations where the window does not apply
The first is an order placed somewhere else. A bottle bought from a marketplace listing is refunded by that seller under their policy, not by this desk. The second is a request made after day 60. The window is counted from delivery, and the delivery date on the tracking record is the one that counts, not the order date.
Around one order in fourteen ends in a refund request. That number is published on the buyer reviews page because a guarantee nobody ever uses is a marketing line, and one that gets used is a policy.